Digital management of legal records: analyzing user acceptance of digital land management

Purpose Despite creating innovative platforms to legally manage land records, global jurisdictions continue facing challenges in regulating land utilization permits due to the variance in users’ acceptance. This study aims to investigate the factors influencing users’ perceptions of digital land utilization permits and their effect on the acceptance of digital land management (DLM). Design/methodology/approach Following the technology acceptance model (TAM), theory of planned behavior (TBP) and data from 340 respondents, this study estimates the factors influencing the perceptions and acceptance of the online single submission (OSS) system used for DLM in Indonesia. Findings The empirical findings indicate that perceived usefulness, perceived ease of use, perceived social norms, expectation of property rights and personal innovativeness are the significant positive, whereas perceived attitude and perceived behavioral control are the insignificant contributors to shaping users’ perceptions and acceptance of DLM. Practical implications The results of this study offer a roadmap for regulatory consideration to improve the performance of digital platforms so that land record maintenance issues are efficiently handled. Originality/value This study offers theoretical underpinnings to analyze the user acceptance of legal platforms used to digitally maintain land utilization records in developing territories.