Problems in Mobile Banking Faced by Customers: A Reality Check

Mobile banking is increasing rapidly. Every now and then customers resort to mobile banking for their day to day needs. Few years back it was not so common but post demonetization the use of mobile banking by the consumers has increased rapidly. People nowadays use it for various bill payments, recharges and fund transfer. An effort has been made to find the level of five major problems namely application updates, transaction failure, complexity of interface, inadequate information and lack of clarity. A self developed questionnaire was made to investigate users of nationalized and private banks users of Mumbai related to problems in mobile banking and their intensity.