Innovative Experiences of Inter-Organizational Collaboration: The Case of Reception of Ukrainian Refugees in Lombardy

This study examines Lombardy’s response to the Ukrainian migration crisis which was triggered by the conflict between Russia and Ukraine. It focuses on the on the innovative experience of refugee reception that emerged as the traditional system became overwhelmed. It analyzes which aspects proved effective and which did not in the development of this alternative approach and the collaboration among various actors. Qualitative data were collected through semi-structured interviews with 28 participants, including professionals from both traditional reception systems and new collaborative actors and entities. Results highlight four specificities of the Ukrainian migration: geographic and cultural proximity, the demographic composition (predominantly women and children), positive media portrayal, and the activation of new actors. The study delves into six motivations driving this collaborative effort, ranging from historical ties, and pre-existing communities to emotional involvement and a perceived urgency for support. The challenges in coordinating between traditional systems and new collaborative entities are also examined, including communication barriers, the need for flexibility, and the lack of clear guidelines. This study recommends establishing a steering committee for enhanced collaboration and emphasizes the importance of long-term sustainability of these collaborative efforts. The findings offer valuable considerations for managing migration emergencies and fostering collaboration between different organizations and stakeholders.