The Data-Informed City: A Conceptual Framework for Advancing Research and Practice

Over the last decades, scholars and practitioners have focused their attention on the use of data for improving public action, with a renewed interest in the emergence of big data and artificial intelligence. The potential of data is particularly salient in cities, where vast amounts of data are being generated from traditional and novel sources. Despite this growing interest, there is a need for a conceptual and operational understanding of the beneficial uses of data. This article presents a comprehensive and precise account of how cities can use data to address problems more effectively, efficiently, equitably, and in a more accountable manner. It does so by synthesizing and augmenting current research with empirical evidence derived from original research and learnings from a program designed to strengthen city governments’ data capacity. The framework can be used to support longitudinal and comparative analyses as well as explore questions such as how different uses of data employed at various levels of maturity can yield disparate outcomes. Practitioners can use the framework to identify and prioritize areas in which building data capacity might further the goals of their teams and organizations.