Technology use among Israeli social workers: A brief report on patterns, sense of safety, and training

Summary This study investigated the frequency and patterns of technology use among 200 Israeli social workers in their practice with service users, colleagues, and other professionals. The study employed a cross-sectional descriptive quantitative design and an online survey to gather data on social workers’ use of technology, their sense of safety, and the training they received on technological and information security issues. Findings The results showed that text messages, instant messaging, and phone calls were frequently used by social workers in their practice. A higher sense of safety in using technology was associated with a higher frequency of using video calls, text messages, instant messaging, and email. Over half of the participants (57%) received training on technological and/or information security issues from their employer, and those who received training felt significantly safer using technology compared to those who did not. Applications The findings suggest the importance of providing training programs to enhance social workers’ proficiency in using technology effectively and safely. Policies should prioritize funding for technology training initiatives within social work education and professional development programs. The implications of this research offer valuable insights for social work practice, education, and policy worldwide, emphasizing the need to implement safety protocols and guidelines for technology use in social work settings.