Patients' Views and Expectations of Consultations in Primary Care in Malaysia: A Qualitative Study
Consultations were perceived to improve health behaviour but lack depth in understanding severity and self-efficacy. Patients expect comprehensive, empathetic, and professional consultations. Some had no expectations, which may reflect passivity or trust.
Authors
- Nor Nabilah Binti Azmi
- Magdy Omar
- Nurul'Ain Binti Hamdan
- Afif Bin Mohd Amirruddin
Institutions
- Tokyo Denki University (JP)
- Karabük University (TR)
- Ministry of Health (BN)
- Tenaga Nasional Berhad (Malaysia) (MY)
Publication Details
- Journal
- Cureus
- Published
- 2025-06-22
- DOI
- https://doi.org/10.7759/cureus.86553
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00