Automation and Human Roles in Quality Control: Insights from Amazon and Flipkart

Abstract: This article investigates the use of Robotic Process Automation (RPA) in quality control (QC) operations at Amazon and Flipkart, focussing on human roles, operational efficiency, and error reduction. The study determines the amount of RPA deployment and assesses how different automation tactics affect staff roles and performance outcomes using a comparative analysis based on survey data, organisational practices, and secondary research. The study concludes with recommendations for balancing automation and human knowledge in quality-driven settings. Keywords: Robotic Process Automation, Quality Control, Amazon, Flipkart, Human Roles, E-commerce, Automation, Comparative Study