Organisational Change in the Digital Era

While change can foster growth and innovation, it often introduces uncertainty and challenges as individuals and organizations adapt to unfamiliar practices. Alarmingly, research suggests that approximately 93% of organizational change initiatives fail to achieve their intended outcomes. This paper investigates the role of leadership in facilitating successful organizational change, with a specific focus on the integration of technological advancements to enhance interactions between employees and management through process automation. The study was conducted within the context of a higher education institution in South Africa, aiming to understand how leadership can drive effective change while addressing systemic inefficiencies. A mixed-methods approach was employed to achieve the study's objectives. The results highlight that technological advancements can streamline communication and decision-making processes, ultimately improving organizational outcomes. The research emphasizes that effective leadership is essential for navigating the complexities of organizational change.