Error disclosure: what residents say and what patients find effective
Resident physicians vary in which communication elements and themes they include during error disclosure, missing opportunities to meet patient expectations. While infrequent, some residents employed minimization or rationalization in their responses. Utilizing an assessment and feedback system that encourages responders to include themes layperson raters value most and to omit harmful expressions could be an important feature for future software for error disclosure communication training.
Authors
- Kathleen M. Mazor (ORCID: https://orcid.org/0000-0002-9491-9872)
- Angelo D’Addario
- Ann King (ORCID: https://orcid.org/0000-0002-6994-9711)
- Thomas H. Gallagher (ORCID: https://orcid.org/0000-0001-8323-1450)
- Andrew A. White (ORCID: https://orcid.org/0000-0002-9859-0947)
Institutions
- National Board of Medical Examiners (US)
- University of Massachusetts Chan Medical School (US)
- University of Washington (US)
- VA Puget Sound Health Care System (US)
Publication Details
- Journal
- Frontiers in Health Services
- Published
- 2025-06-20
- DOI
- https://doi.org/10.3389/frhs.2025.1577092
- Primary Topic
- Patient Safety and Medication Errors
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- National Board of Medical Examiners