Impact of job resources on organizational citizenship behavior among primary care staff in Guangzhou, China: a cross-sectional study

The findings demonstrated that the higher the level of job resources perceived by primary care staff, the higher the OCB; furthermore, the demands-abilities fit enhances the positive effect of job resources on OCB. It is suggested that primary healthcare institutions should prioritize creating an organizational atmosphere of interpersonal support, appropriately ensure the autonomy of primary care staff in their work, and pay attention to the needs of professional development and ability improvement. These measures may improve the OCB of primary care staff, stimulate their internal motivation, and provide residents with good primary health services.