Untangling the effects of supply chain integration and digital transformation on healthcare service providers’ performance: resilience to disruptions as mediator

Purpose This paper aims to untangle the impact of supply chain integration and digital transformation on Saudi private healthcare service providers’ performance, focusing on the mediation role of resilience to disruptions. Design/methodology/approach Based on a quantitative study of 174 Saudi private healthcare service providers, an empirical analysis was made of the proposal model using structural equation modeling (SEM) and AMOS application. Findings The results show that internal, customer and supplier integration, along with supply chain digital transformation, enhance resilience to disruptions, which positively impacts healthcare providers’ performance. However, supply chain integration and digital transformation influence performance only through resilience, indicating some indirect relationships. Research limitations/implications In this study, the findings cannot be generated since data were collected from a single key informant service provider. Thus, future research should focus on collecting data from multiple sources of information to ensure the generalization of findings. Practical implications This study is important for the managers of healthcare service providers to focus on integrating their supply chains internally and externally and digitalizing them to build their firm resilience and enhance their performance. Originality/value This study contributes to the current knowledge by displaying the mediating role of healthcare service providers’ resilience to disruptions. Both integration and digitalization should be leveraged to build resilience, then, enhance the performance of healthcare organizations.