Artificial Intelligence in Financial Inclusion: An Impact on Financial Accessibility and Efficiency in India

This study investigates AI's impact in increasing financial inclusion and strengthening government-led initiatives such as PMJDY and DBTs. AI tools like machine learning-based credit scoring and automated transactions help to combat instability, fraud, and financial exclusion. The study, which is based on TAM, Financial Inclusion Theory, RBV, and Fraud Triangle Theory, analyses primary data from 468 stakeholders as well as secondary data from the RBI and NITI Aayog. While AI enhances transparency and efficiency, its influence on fraud prevention and financial literacy is questionable. SEM confirms a beneficial link between artificial intelligence and financial inclusivity. Future research should focus on improving AI infrastructure, literacy initiatives, and internet accessibility to promote long-term economic growth.

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Publication Details

Journal
Asian Journal of Management
Published
2025-05-31
DOI
https://doi.org/10.52711/2321-5763.2025.00021
Primary Topic
Financial Literacy, Pension, Retirement Analysis
Type
article
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article

Artificial Intelligence in Financial Inclusion: An Impact on Financial Accessibility and Efficiency in India

M. Shruthi, T. Manjunatha, Lokeshwari DV
Asian Journal of Management
Financial Literacy, Pension, Retirement Analysis
article

Artificial Intelligence in Financial Inclusion: An Impact on Financial Accessibility and Efficiency in India

M. Shruthi, T. Manjunatha, Lokeshwari DV
article en

Abstract

This study investigates AI's impact in increasing financial inclusion and strengthening government-led initiatives such as PMJDY and DBTs. AI tools like machine learning-based credit scoring and automated transactions help to combat instability, fraud, and financial exclusion. The study, which is based on TAM, Financial Inclusion Theory, RBV, and Fraud Triangle Theory, analyses primary data from 468 stakeholders as well as secondary data from the RBI and NITI Aayog. While AI enhances transparency and efficiency, its influence on fraud prevention and financial literacy is questionable. SEM confirms a beneficial link between artificial intelligence and financial inclusivity. Future research should focus on improving AI infrastructure, literacy initiatives, and internet accessibility to promote long-term economic growth.

Asian Journal of Management
University B.D.T College of Engineering (IN), Department of Commerce (AU), Visvesvaraya Technological University (IN), Dr. Hari Singh Gour University (IN)
Quality Education
Openalex Percentile: Top 79%
Financial Literacy, Pension, Retirement Analysis
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Artificial Intelligence in Financial Inclusion: An Impact on Financial Accessibility and Efficiency in India — M. Shruthi, T. Manjunatha, et al. · Asian Journal of Management (2025) | TGRS Research Map | TGRS