Harnessing Machine Learning for Next-Level Airline Satisfaction Prediction

The aviation industry always looks for better customer satisfaction, This promotes revenue and client loyalty. By utilizing machine learning, airlines can better predict the level of satisfaction among passengers and align accordingly. This is based on big data, including experience during flight, quality of service, on-time performance, and comments from customers. With such techniques, airline firms apply sophisticated algorithms and predictive models to trace passenger satisfaction patterns or trends. Findings from such analysis lead airlines into proactive improvements in services to better personalize customer experience and operational efficiency. A deeper understanding of passenger needs through machine learning in predictive satisfaction also helps to create data-driven decision making and maintain competitive superiority in the dynamic nature of the aviation sector.

Authors

Institutions

Publication Details

Published
2025-04-17
DOI
https://doi.org/10.1109/icdsbs63635.2025.11031709
Citations
1
Primary Topic
Aviation Industry Analysis and Trends
Type
article
Field-Weighted Citation Impact
3.09
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

Harnessing Machine Learning for Next-Level Airline Satisfaction Prediction

J. Gnanasoundharam
1 citations
Aviation Industry Analysis and Trends
3.09
article

Harnessing Machine Learning for Next-Level Airline Satisfaction Prediction

J. Gnanasoundharam
article en
1 citations

Abstract

The aviation industry always looks for better customer satisfaction, This promotes revenue and client loyalty. By utilizing machine learning, airlines can better predict the level of satisfaction among passengers and align accordingly. This is based on big data, including experience during flight, quality of service, on-time performance, and comments from customers. With such techniques, airline firms apply sophisticated algorithms and predictive models to trace passenger satisfaction patterns or trends. Findings from such analysis lead airlines into proactive improvements in services to better personalize customer experience and operational efficiency. A deeper understanding of passenger needs through machine learning in predictive satisfaction also helps to create data-driven decision making and maintain competitive superiority in the dynamic nature of the aviation sector.

St. Joseph's Institute of Technology (IN)
Openalex Percentile: Top 10%
Aviation Industry Analysis and Trends
3.09
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.