Comparing Supervised and Unsupervised Learning Techniques for Customer Segmentation in Marketing

The research contrasts marketing client segmentation strategies that utilize supervised and unsupervised learning techniques. The initial stage entails a comprehensive comparison and contrast of the two methodologies, with an emphasis on their respective strengths, weaknesses, and common applications in consumer segmentation. Hierarchical clustering is among the methodologies that are investigated. In the comparative research, the effectiveness of various methodologies is evaluated using a variety of metrics, including precision, scalability, interpretability, and simplicity of implementation. The research investigates the potential challenges associated with the use of supervised and unsupervised learning approaches for consumer segmentation, including data quality, feature selection, and algorithm complexity. The research offers recommendations for selecting the most effective approach in light of the constraints of a marketing endeavor. This comparative research will be a valuable resource for data scientists and marketers who are interested in enhancing client segmentation strategies through the use of machine learning.

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Publication Details

Published
2025-03-27
DOI
https://doi.org/10.1109/icfts62006.2025.11031908
Primary Topic
Customer churn and segmentation
Type
article
Field-Weighted Citation Impact
0.00
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article

Comparing Supervised and Unsupervised Learning Techniques for Customer Segmentation in Marketing

Manesh R. Palav, Irfan Abdul Karim Shaikh, Ashok Kumar Sahoo, S. Thandayuthapani et al.
Customer churn and segmentation
article

Comparing Supervised and Unsupervised Learning Techniques for Customer Segmentation in Marketing

Manesh R. Palav, Irfan Abdul Karim Shaikh, Ashok Kumar Sahoo, S. Thandayuthapani, Govind Soni, C A Anjana
article en

Abstract

The research contrasts marketing client segmentation strategies that utilize supervised and unsupervised learning techniques. The initial stage entails a comprehensive comparison and contrast of the two methodologies, with an emphasis on their respective strengths, weaknesses, and common applications in consumer segmentation. Hierarchical clustering is among the methodologies that are investigated. In the comparative research, the effectiveness of various methodologies is evaluated using a variety of metrics, including precision, scalability, interpretability, and simplicity of implementation. The research investigates the potential challenges associated with the use of supervised and unsupervised learning approaches for consumer segmentation, including data quality, feature selection, and algorithm complexity. The research offers recommendations for selecting the most effective approach in light of the constraints of a marketing endeavor. This comparative research will be a valuable resource for data scientists and marketers who are interested in enhancing client segmentation strategies through the use of machine learning.

Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and Technology (IN), Symbiosis International University (IN), Dr. D.Y. Patil Vidyapeeth, Pune (IN), Institute of Science and Technology, Bahrain Polytechnic (BH), Kalasalingam Academy of Research and Education (IN)
Openalex Percentile: Top 82%
Customer churn and segmentation
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Comparing Supervised and Unsupervised Learning Techniques for Customer Segmentation in Marketing — Manesh R. Palav, Irfan Abdul Karim Shaikh, et al. · (2025) | TGRS Research Map | TGRS