Exploring and Validating Key Components Enabling Context-Based Dynamism in Chatbot Architectures

In order to enhance user interactions and adapt to the rapid advancements in technology, chatbots must possess contextual dynamism. This research examines and verifies the fundamental components that facilitate context-based dynamism in contemporary chatbot designs. Contextual memory and Natural Language Processing are among the critical components that can be identified through the assessment of innovative frameworks and methodologies. In order to preserve the coherence and relevance of discussions in a long-term context, our unified approach employs these components. We conduct exhaustive case studies and rigorous testing to demonstrate the efficacy of our methodology in a variety of domains, including customer support and virtual personal assistants. Our research suggests that context-aware systems have the potential to significantly improve the performance of future conversational agents in terms of the simplicity of their interactions and the satisfaction of users.

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Publication Details

Published
2025-03-27
DOI
https://doi.org/10.1109/icfts62006.2025.11031879
Primary Topic
AI in Service Interactions
Type
article
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article

Exploring and Validating Key Components Enabling Context-Based Dynamism in Chatbot Architectures

Bhuvan Unhelkar, Harikumar Pallathadka, Ravish P.Y, Vaibhavi Chavan et al.
AI in Service Interactions
article

Exploring and Validating Key Components Enabling Context-Based Dynamism in Chatbot Architectures

Bhuvan Unhelkar, Harikumar Pallathadka, Ravish P.Y, Vaibhavi Chavan, S. Kishore Kumar, Kamal Gulatl
article en

Abstract

In order to enhance user interactions and adapt to the rapid advancements in technology, chatbots must possess contextual dynamism. This research examines and verifies the fundamental components that facilitate context-based dynamism in contemporary chatbot designs. Contextual memory and Natural Language Processing are among the critical components that can be identified through the assessment of innovative frameworks and methodologies. In order to preserve the coherence and relevance of discussions in a long-term context, our unified approach employs these components. We conduct exhaustive case studies and rigorous testing to demonstrate the efficacy of our methodology in a variety of domains, including customer support and virtual personal assistants. Our research suggests that context-aware systems have the potential to significantly improve the performance of future conversational agents in terms of the simplicity of their interactions and the satisfaction of users.

Alagappa University (IN), Amity University (IN), University of South Florida (US), Ravensbourne University London (GB)
Openalex Percentile: Top 93%
AI in Service Interactions
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Exploring and Validating Key Components Enabling Context-Based Dynamism in Chatbot Architectures — Bhuvan Unhelkar, Harikumar Pallathadka, et al. · (2025) | TGRS Research Map | TGRS