Exploring and Validating Key Components Enabling Context-Based Dynamism in Chatbot Architectures
In order to enhance user interactions and adapt to the rapid advancements in technology, chatbots must possess contextual dynamism. This research examines and verifies the fundamental components that facilitate context-based dynamism in contemporary chatbot designs. Contextual memory and Natural Language Processing are among the critical components that can be identified through the assessment of innovative frameworks and methodologies. In order to preserve the coherence and relevance of discussions in a long-term context, our unified approach employs these components. We conduct exhaustive case studies and rigorous testing to demonstrate the efficacy of our methodology in a variety of domains, including customer support and virtual personal assistants. Our research suggests that context-aware systems have the potential to significantly improve the performance of future conversational agents in terms of the simplicity of their interactions and the satisfaction of users.
Authors
- Bhuvan Unhelkar (ORCID: https://orcid.org/0000-0003-1118-3837)
- Harikumar Pallathadka (ORCID: https://orcid.org/0000-0002-0705-9035)
- Ravish P.Y
- Vaibhavi Chavan
- S. Kishore Kumar
- Kamal Gulatl
Institutions
- Alagappa University (IN)
- Amity University (IN)
- University of South Florida (US)
- Ravensbourne University London (GB)
Publication Details
- Published
- 2025-03-27
- DOI
- https://doi.org/10.1109/icfts62006.2025.11031879
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00