Características sociodemográficas y satisfacción del usuario en farmacias privadas en Lima Norte, Perú

Objective. To determine the sociodemographic characteristics associated with user satisfaction at private pharmacies across Northern Lima, Peru. Methods. A quantitative, non-experimental,cross-sectional, and comparative study was conducted. The instrument used was the Pharmacy User Satisfaction Scale, applied to a sample of 150 users from private pharmacies in Northern Lima. To assess the association between sociodemographic characteristics and satisfaction, Kendall’s Tau-b test and Fisher’s exact test were used. Results. Signifcant associations werefound between user satisfaction and sex (p = 0.034), as well as socioeconomic status (p = 0.001). Conclusions. Sex and socioeconomic status are factors associated with user satisfaction at private pharmacies in Northern Lima.