Extending the ISS Model: Conceptualizing Security Quality and the Moderating Role of Digital HR Platform in e-Government

All digital transformation initiatives within the public sector need information systems which combine robustness with security measures and user accessibility. The research adds “security quality” to the Information System Success model as an independent element while SSM website functions as a moderator factor in user satisfaction from quality features. The current conceptual model bases itself on Protection Motivation Theory (PMT) and Trust Theory while filling ISS framework gaps to address rising cybersecurity challenges in digital governance environments. The discussion present evident that users in the public sector base their system success assessment on service, system, information quality along with digital interface characteristics alongside their security perceptions. Further research will benefit from the eight developed propositions. This model improves theoretical knowledge in ISS success research and offers practical applications for secure digital government transformations especially relevant to Brunei Darussalam’s Vision 2035 context.