A STUDY ON CUSTOMER SATISFACTION WITH E BANKING IN PUBLIC SECTOR BANKS SBI & PNB WITH SPECIAL REFERENCE TO BHOPAL

Customer satisfaction is one of the major factors to measure performance of the bank. This paper represents the impact of e-services on customer satisfaction level in two measure public sector bank (State bank of India & Punjab National Bank). The paper also highlights the ease of services provided by the Fintech platforms such as online services, e-banking, renewal of deposits and withdrawal which saves a lot of time. The people also examine the problems faced by the customers using online services. The study aims at evaluating Customers satisfaction of online banking inselected public sector banks.