Digitalised facilities asset management: a case study

Building assets constitute a substantial financial investment, often amounting to millions of dollars in business accounts. Effective management of these assets is essential, as their deterioration or failure can disrupt core facility operations and lead to significant repair and replacement costs. Digital tools have become integral to optimizing asset conditions, ensuring safety, and enhancing serviceability. In recent years, there has been a trend where condition assessment (CA) practices are relied on software applications to streamline their processes. This paper examines the impact of digitalizing CA processes, which is one of the core functions of asset management in buildings, through a computerized system using a real-world case study. The CA system was implemented in a university building as a demonstration case to assess the efficiency and cost-effectiveness of the digital process. The findings from this study aim to equip asset managers with the knowledge and confidence to transition to digital asset management systems, ultimately improving operational efficiency and overall asset performance.