The impact of robots and automation on the tourism industry

Digitization has spread very rapidly in recent years, robots have begun to replace many people's jobs. Tourism is one of the areas in which automation and robotization are increasingly implemented. In this article, we analyzed the benefits and challenges of robot implementation and automation in various branches of tourism. We have also made an analysis of how tourism companies and agencies will adapt to new trends. Robots can offer a number of benefits, including increased efficiency and a more personalized customer experience. As technology develops, we can expect robots to play an increasingly important role in the tourism industry.

Authors

Publication Details

Published
2025-04-01
DOI
https://doi.org/10.53486/sstc2024.v2.03
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

The impact of robots and automation on the tourism industry

Irina Ispir, Adriana Proca
AI in Service Interactions
article

The impact of robots and automation on the tourism industry

Irina Ispir, Adriana Proca
article en

Abstract

Digitization has spread very rapidly in recent years, robots have begun to replace many people's jobs. Tourism is one of the areas in which automation and robotization are increasingly implemented. In this article, we analyzed the benefits and challenges of robot implementation and automation in various branches of tourism. We have also made an analysis of how tourism companies and agencies will adapt to new trends. Robots can offer a number of benefits, including increased efficiency and a more personalized customer experience. As technology develops, we can expect robots to play an increasingly important role in the tourism industry.

Decent work and economic growth
Openalex Percentile: Top 93%
AI in Service Interactions
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.

The impact of robots and automation on the tourism industry — Irina Ispir, Adriana Proca · (2025) | TGRS Research Map | TGRS