Assessment of Telemedicine Needs and Stakeholders Satisfaction in Pediatric Healthcare Services at Suranaree University of Technology Hospital

Telemedicine shows promise in improving healthcare efficiency, reducing travel burdens, and expanding access to care. The purpose of this study was to (1) assess the problems and needs related to current pediatric services, (2) evaluate stakeholder satisfaction with existing pediatric services, and (3) examine the opinions of child caregivers regarding telemedicine services. Data were collected from 160 pediatric service users and 24 healthcare providers at Suranaree University of Technology Hospital (SUTH) through a questionnaire comprising four sections: (1) Personal Information, (2) Problems and Needs, (3) Satisfaction with Healthcare Services, and (4) Opinions on Telemedicine Services. The data were analyzed using frequency, percentage, mean, and standard deviation. The results indicated that child caregivers reported moderate needs for service improvements, particularly in the areas of online consultations, flexible appointment scheduling, and home medication delivery. Healthcare providers also reported moderate needs across all service dimensions. Child caregivers expressed high satisfaction with ease of access and the quality of care, whereas healthcare providers rated all areas at a moderate level of satisfaction. Caregivers' expectations of telemedicine services focused primarily on its potential to improve service accessibility (54.35%) and reduce waiting times (30.43%), with 15.22% expressing other expectations. The strong demand for telemedicine services among both caregivers and healthcare providers highlights a shared interest in addressing service inefficiencies and improving patient access. To further enhance healthcare accessibility and efficiency, SUTH should prioritize ongoing innovation and refinement of its service delivery systems.