Conflicts in Education: A Phenomenological Study on Management and Resolution Practices of School Heads

This qualitative study explores the challenges, coping mechanisms, and insights related to conflict resolution within educational settings. Drawing on interviews with five school principals, the research identifies key themes crucial for effective conflict management in schools. Findings reveal that clear and open communication emerges as foundational in addressing conflicts, facilitating understanding among stakeholders, and fostering a collaborative environment. Adopting collaborative approaches, participants emphasized the significance of teamwork in achieving balanced and sustainable solutions to conflicts. Furthermore, participants highlighted the importance of emphasizing empathy and respect for all parties involved, promoting positive relationships and conducive learning environments. The implications suggest that educational policymakers should prioritize integrating conflict resolution education into school curricula and professional development programs for educators. School administrators are encouraged to implement structured mediation processes and foster open communication channels to support conflict resolution efforts effectively. Teachers are advised to enhance their conflict resolution skills through continuous professional development, modeling constructive behaviors for students. Students benefit from programs that promote empathy and teach conflict resolution strategies, contributing to a positive school climate and personal development.