Integration of ClicKMedS (Click Kiosk Medication Support) for Over-the-Counter Medications at Selected Community Pharmacy in the City of Koronadal, South Cotabato

The utilization of ClicKMedS into community pharmacy has significantly streamlined operations and enhanced customer experience. The cornerstone of utilizing ClicKMedS was its intuitive design, providing reliable access, and assessing the feasibility of using a kiosk to deliver over-the- counter medication to customers in a community pharmacy setting. This descriptive study employed quota sampling to select the respondents. To ascertain the study outcome, researchers made a questionnaire to gauge the level of customer satisfaction and evaluated ClicKMedS across four dimensions: convenience, efficiency, accessibility, and operation. Customer satisfaction was measured using a four-point scale, revealing high mean scores: 3.21 (SD=0.53) for convenience, 3.29 (SD=0.55) for efficiency, 3.33 (SD=0.52) for accessibility, and 3.33 (SD=0.54) for operation. These results indicate “very high” satisfaction levels across all categories. These findings highlight the importance of ClickMedS as an intuitive tool for enhancing the customer experience by providing efficient, accessible, and user-friendly service in a community pharmacy setting.