CASE MANAGEMENT STANDARDS IN THE USA: AN OVERVIEW OF KEY DOCUMENTS FROM PROFESSIONAL ORGANIZATION

This article explores the professional standards of case management in the United States, with a focus on their potential adaptation to the Ukrainian social services system. The study begins by examining the four main case management standards currently in use in the United States, developed by key professional associations: the Commission for Case Manager Certification (CCMC), the National Association of Social Workers (NASW), the Case Management Society of America (CMSA), and the American Case Management Association (ACMA). Each of these standards provides a unique perspective on case management, highlighting different approaches, ethical guidelines, and practical frameworks essential for effective practice. The article emphasizes that the development of professional standards by self-regulating associations in the U.S. has played a significant role in the professionalization of case management. These standards ensure that case managers have the necessary skills, knowledge, and ethical grounding to effectively support individuals and families across a range of service sectors. The article outlines the core components of these standards, focusing on the competencies expected of case managers, their ethical obligations, and the impact of these frameworks on the quality of social services. Furthermore, the article highlights the potential benefits of adopting similar standards in Ukraine. It argues that international case management standards could serve as a foundation for improving Ukraine’s social service system, provided that they are adapted to local conditions. The discussion focuses on the necessity of addressing specific challenges, such as cultural and social barriers, as well as the creation of institutional prerequisites for effective adaptation. Key recommendations include the introduction of multi-disciplinary approaches in healthcare, the clear delineation of case managers’ roles within teams, the establishment of certification systems for case managers, and the formation of professional associations.