MECHANISM FOR ASSESSING THE MATURITY OF THE QUALITY MANAGEMENT SYSTEM OF OPERATIONAL ACTIVITIES

The article presents a mechanism developed by the author for assessing the maturity of the quality management system of operational activities (QMSOA), which provides a systematic approach to measuring and analyzing the maturity level of a complex socio-economic management system. The mechanism includes principles, methods, tools and an algorithm adapted for use in organizations of various sizes. The developed mechanism is focused on the telecommunications sector, but is scalable for use in other industries. The effectiveness of the mechanism is confirmed by its ability to identify problem areas and develop corrective measures for sustainable improvement of the organization's management systems.