Employer–Employee Relationship and Conflict Resolution: A Case Study at The Sunway Manor, Puducherry

Effective employer–employee relationships are essential for organizational performance, especially in the hospitality industry. This study investigates the nature of employer–employee relations and the mechanisms of conflict resolution at The Sunway Manor, Puducherry. A descriptive research design was adopted using convenience sampling with 121 employees. Data were analysed using statistical methods including Chi-square, correlation, and ANOVA. The findings show that communication, recognition, and collaboration significantly affect employee satisfaction and conflict resolution. The study suggests enhancing reward systems, work-life balance initiatives, and communication mechanisms to foster workplace harmony and organizational success. Keywords: Employer–Employee Relationship, Conflict Resolution, Employee Engagement, Communication, Hospitality Industry, Human Resource Management