Level of Satisfaction on the E-Wallet System of Baguio Water District

In today’s life, mobile phone users feel more comfortable and flexible to perform online payment transactions through a mobile device. Online payment transactions do not only save time but are also convenient for the customers. The E-Wallet payment system, one type of online payment platform in the Philippines, is a one-stop solution for cashless payment services. The purpose of this study is to determine the level of satisfaction with the e-wallet payment system of the Baguio Water District. This study employed a descriptive research design to gather customers’ thoughts about BWD’s e-wallet payment system. This study has 100 respondents who were selected using the simple random sampling technique, wherein the questions were answered through a survey questionnaire in the form of Likert scales. The data were analyzed by applying a quantitative method using weighted mean and average weighted mean. The study found that the respondents are very highly aware of the E-Wallet System of Baguio Water District and have high level of satisfaction with its use, with a computed average weighted mean of 4.54 and 4.14, respectively. Meanwhile, the problems being encountered on the E-Wallet system of Baguio Water District have a high level of agreeableness with an average weighted mean of 3.86. The findings of this research can be used as consideration of BWD in evaluating the possible expansion of its payment collection platforms related to cashless transactions.