Evaluating the Influence of Service Quality on Consumer Satisfaction: A Comprehensive Study of Public Sector Banks

Purpose: This study, "Evaluating the Influence of Service Quality on Consumer Satisfaction: A Comprehensive Study of Public Sector Banks," aims to analyze the impact of service quality dimensions—measured using the RATER scale (Reliability, Assurance, Tangibles, Empathy, and Responsiveness)—on consumer satisfaction in public sector banks. The research seeks to provide insights into how these dimensions influence overall customer satisfaction and to identify areas for improvement in service delivery.

Authors

Publication Details

Journal
European Economic Letters (EEL)
Published
2025-06-17
DOI
https://doi.org/10.52783/eel.v15i2.3293
Primary Topic
Organizational and Employee Performance
Type
article
Field-Weighted Citation Impact
0.00
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article

Evaluating the Influence of Service Quality on Consumer Satisfaction: A Comprehensive Study of Public Sector Banks

Priyadarshini C T. Sobharani
European Economic Letters (EEL)
Organizational and Employee Performance
article

Evaluating the Influence of Service Quality on Consumer Satisfaction: A Comprehensive Study of Public Sector Banks

Priyadarshini C T. Sobharani
article en

Abstract

Purpose: This study, "Evaluating the Influence of Service Quality on Consumer Satisfaction: A Comprehensive Study of Public Sector Banks," aims to analyze the impact of service quality dimensions—measured using the RATER scale (Reliability, Assurance, Tangibles, Empathy, and Responsiveness)—on consumer satisfaction in public sector banks. The research seeks to provide insights into how these dimensions influence overall customer satisfaction and to identify areas for improvement in service delivery.

European Economic Letters (EEL)Vol. 15(2)
Openalex Percentile: Top 93%
Organizational and Employee Performance
DOIOpen Access PDFOpenAlex
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Evaluating the Influence of Service Quality on Consumer Satisfaction: A Comprehensive Study of Public Sector Banks — Priyadarshini C T. Sobharani · European Economic Letters (EEL) (2025) | TGRS Research Map | TGRS