Designing Multi-Tenant E-Learning Systems in the Cloud: A Process-Oriented Approach for Higher Education

This study examines the shortcomings of conventional Learning Management Systems (LMSs) and introduces a cloud-based solution tailored to the varied requirements of higher education institutions.It proposes a configurable and reusable multi-tenant e-learning process, modeled using the Business Process Feature Model (BPFM).This model integrates principles from Software Product Line (SPL) engineering and Business Process Management (BPM), enabling dynamic scalability, flexible deployment, and efficient resource sharing.The approach is validated through a real-world case study, which highlights its practical benefits and its capacity to improve flexibility, collaboration, and costefficiency in modern e-learning environments.