Ai-Driven Conversational Agent for Enhancing Government Schemes
Chatbot is a solution to the problems citizens face in accessing government healthcare services. Combining technology with a user-oriented interface, the project allows even those with technical knowledge to easily access the system. Chatbot’s personalized recommendations are based on user demographics, allowing health plans and services to be tailored to each individual’s unique needs. This goal has a positive impact on connecting citizens with the resources they need, saving time and effort while promoting inclusivity. improving its accuracy and adaptability over time. The system continues to update and improve its ability to solve questions and provide suggestions by analyzing user interactions and feedback. The current development ensures that the chatbot remains up-to-date and efficient even when new medical services and policies are introduced. With real-time updates, users can stay up-to-date with the latest developments in the state’s healthcare services, making the system more reliable and inefficient. Chatbots encourage citizens to participate in healthcare management by providing useful information in a conversational and accessible manner. Furthermore, the integration of strong security systems protects users’ sensitive information, increasing trust and confidence in the system. Ultimately, the chatbot aims to revolutionize the way citizens in Tamil Nadu access healthcare, help improve public health, and empower communities.
Authors
- Samuel Nova
- Vignesh Abranantham T
- A. Ramathilagam (ORCID: https://orcid.org/0000-0002-2219-2870)
Publication Details
- Published
- 2025-04-24
- DOI
- https://doi.org/10.1109/iccies63851.2025.11033042
- Citations
- 1
- Primary Topic
- FinTech, Crowdfunding, Digital Finance
- Type
- article
- Field-Weighted Citation Impact
- 2.28