Evaluation and Potential Improvement of Patient Attendance at a Multidisciplinary Clinic

BackgroundConsolidated, multidisciplinary care for children with cleft palates and craniofacial conditions is ideal, but no-shows and same-day-cancellations hinder such clinics.SolutionAdditional appointment reminders were ineffective, so we have initiated discussions with our hospital system and electronic medical record provider to implement a predictive risk model for patient non-attendance.What I/we did that is newOur innovative approach focuses on evaluating factors related to clinic non-attendance and engaging stakeholders in designing interventions aimed at increasing patient attendance and clinic utilization.