Corporate governance and consumer behavior strategy: The impact of digital food delivery platforms on purchasing decisions and stakeholder value

This study aims to investigate the causal relationship between consumer behavior and purchasing experience through food delivery applications. Data were collected from 680 participants using random sampling, comprising students who use food delivery applications. Data were analyzed through structural equation modeling (SEM). The results indicate that consumer behavior focuses on providing effective information, with media design related to user interaction, trust, shopping pleasure, and ease of use having a positive effect on product loyalty. Moreover, the same media design factors positively influence non-rational purchasing decisions, as demonstrated by the causal relationship model. According to concordance verification, the model showed a good fit with a ratio of chi-square minimum and degrees of freedom (CMIN / DF) = 1.74, goodness-of-fit index (GFI) = 0.86, comparative fit index (CFI) = 0.96, and root mean square error of approximation (RMSEA) = 0.05, consistent with empirical data. These findings highlight the role of product loyalty and non-rational purchases in shaping business opportunities in the growing food delivery sector (Alalwan, 2020).