Organizational and activity approach to solving the agency problem in small and medium business companies

Introduction. The article examines the agency problem in small and medium-sized businesses as a type of organizational conflict caused by differences in the thinking structures of the owner and hired management. Aim: to describe a technology that allows reconstructing the thinking schemes of the company's management team. Methods. The author used an organizational-activity form of collective thinking and activity development, as well as a reflective analysis of this process. Results. A technology made up of a multi-level goal management scheme, a reflective transitions model, and a description of the systemic organization of thinking processes in the management team was developed. Conclusions. The presented technology allows transfering the conflict from the communication to the activity dimension and creating a common vision of the company's development. The results obtained can be used in management consulting, business education, and organizational systems assessment.