Electronic Administration and Service Delivery in the University of Uyo, Nigeria

This study examined the effect of electronic administration on service delivery in the University of Uyo. However, the specific objectives were to examine the effect of the online admission channels on service satisfaction to determine the effect of the electronic payment systemon service satisfaction atthe University of Uyoand to evaluate the effect of the computer-based Test (CBT)on service satisfaction in the University among others. The study adopted a survey research design and utilized primary data collected from a sample of three hundred (300) students and staff members of the University. The data collected were analyzed using descriptive statistics and Pearson product-moment correlation analysis via the SPSS 25.0 statistical package. The study findings revealed that the Online admission channel has a significant positive relationship (r= 0.468{p=-0.000