A Study on the Intervention of Case Work in the Emotional Dilemma of Family Letters and Visits from the Perspective of Emotional Governance

Under the background of population aging and the modernization of grassroots governance, the phenomenon of the group losing their only child expressing their demands through letters and visits has become a difficult problem in grassroots governance. Based on the theory of emotional governance, this study uses case analysis to find that the demand for letters and visits has multi-dimensional emotional characteristics. The surface is the demand for material security, and the essence is the deep emotional needs such as psychological trauma repair and social identity reconstruction. However, the existing petition mechanism focuses on procedural norms and administrative efficiency, and it is difficult to effectively respond to the complex emotional needs, resulting in ' the end of the program and the problem is not concluded '. The study proposes a progressive intervention program of "emotional response, guidance, and integration."Practice shows that professional social work services can relieve their emotional pain and guide them from problem respondents to governance participants. The results provide a professional method reference for the petition work of special groups, and have theoretical and practical significance for the modernization transformation of grassroots governance system.