Implementasi PP No. 24 Tahun 2018 Tentang Pelayanan Berusaha Terintegrasi Secara Elektronik Online Single Submission di DPMPTSP Kota Medan

The implementation of Online Single Submission (OSS) through Government Regulation No. 24 of 2018 aims to increase efficiency and transparency in business licensing to encourage investment. However, the implementation of OSS in Medan City still faces various obstacles. This study aims to analyze the implementation of Government Regulation No. 24 of 2018 concerning Online Single Submission (OSS) and identify its inhibiting factors in the Medan City DPMPTSP. This study uses a descriptive qualitative approach with interview, observation, and documentation methods to evaluate the effectiveness of OSS in Medan City. The results show that although OSS has improved the ease of licensing, there are still technical and regulatory barriers that require further attention. To overcome this obstacle, it is necessary to harmonize regulations, strengthen digital infrastructure, increase socialization, and increase human resource capacity in related agencies. With the right improvements, OSS can function more optimally in increasing the Ease of Doing Business and attracting more investment to the city of Medan.