Efektivitas Pelayanan Publik Dalam Pembuatan Sertifikat Tanah di Kantor Pertanahan Kabupaten Humbang Hasundutan

Public services in land administration have an important role in providing legal certainty to the community, especially in the making of land certificates. However, in Humbang Hasundutan Regency, this service still faces various challenges, such as complex bureaucracy, limited administrative staff, lack of coordination between agencies, and a digital infrastructure that is not optimal. This study aims to analyze the effectiveness of public services in making land certificates using descriptive qualitative methods. Data was collected through interviews, observations, and documentation, then analyzed using thematic analysis methods. The results of the study show that there are still obstacles in the land certification process, including long completion times, a lack of socialization with the community, and low-cost transparency. To increase the effectiveness of services, it is necessary to optimize digitalization, increase the capacity of human resources, and strengthen transparency through supervision and community reporting mechanisms. With better policy implementation, land certificate making services in Humbang Hasundutan Regency can become more efficient, transparent, and accountable, thereby increasing community satisfaction and legal certainty over land ownership.