Employee Absenteeism in a Business Process Outsourcing Company

Employee Absenteeism is a worldwide phenomenon which, either due to structural or functional problems in an organization, is an important subject on the international agenda. This phenomenon affects employees in the BPO industry in the Philippines. The demanding nature of the work, often involving irregular hours and high stress, contributes to frequent absences among employees. The purpose of this paper is to identify the leading factors of absenteeism, provide overview on how it affects the business as well as validate options provided as a strategy to minimize absenteeism. It is important for business to be aware of the reasons why employees incur absences to protect the business by imploring strategies to mitigate it to maintain profitability and efficiency.