ENHANCING STUDENT SATISFACTION WITH UNDERGRADUATE TRAINING ACTIVITIES: SOLUTIONS FOR HANOI OPEN UNIVERSITY

Enhancing the quality of undergraduate training activities to align with global trends represents a vital mission for educational institutions today. These institutions proactively identify societal demands, deliver high-quality services, and ensure accountability in fulfilling learner expectations and satisfaction. This study, conducted at Hanoi Open University, identifies six key determinants influencing student satisfaction with undergraduate training activities: training curriculum, training organization, faculty expertise, learning materials, school facilities, and support services. Employing regression analysis, the study quantifies the influence of each factor on student satisfaction, providing evidence-based insights to inform strategic interventions aimed at improving student satisfaction with undergraduate education at the institution in the future.