Exploring the impact of Digital Transformation on the Airlines and Airport Operations

ABSTRACT Through the use of technologies like artificial intelligence (AI), the internet of things (IoT), and biometrics, digital transformation is altering the global aviation industry by improving passenger experience, optimizing decision-making, and streamlining operations. This study examines the effects of digital transformation on airport and airline services from the standpoints of strategic growth, customer satisfaction, and operational efficiency. To evaluate the knowledge, adoption, difficulties, and views of digital tools in aviation, a mixed-method study of 500 passengers was carried out. The results demonstrate significant efficiency gains and high passenger acceptance of digital services, but they also point to important obstacles including high implementation costs and data protection issues. The results provide useful suggestions for wider, more inclusive technology integration and highlight the crucial role that digital transformation plays in future-proofing the aviation sector.