The Economics of AI-Powered Call Center Development Using Chatgpt for the Needs of an Automotive Retail Business
Amid the shift toward automation in customer service through artificial intelligence (AI), this research study explores the practical integration of OpenAI Realtime API using the GPT-4o-mini-realtime-preview-2024-12-17 model into an AI-powered call center tailored for the local automotive webshop
Authors
- Pavle Dakić (ORCID: https://orcid.org/0000-0003-3538-6284)
- Vladimir Todorović (ORCID: https://orcid.org/0000-0001-9794-9527)
- Živana Kljajić
- Tjaša Heričko
Publication Details
- Published
- 2025-01-01
- DOI
- https://doi.org/10.15308/sinteza-2025-382-388
- Citations
- 1
- Primary Topic
- Big Data and Business Intelligence
- Type
- article
- Field-Weighted Citation Impact
- 2.28
Funders
- Kultúrna a Edukacná Grantová Agentúra MŠVVaŠ SR
- Erasmus+