How the affordance and psychological empowerment promoting AI-based medical consultation usage: A mixed-methods approach

To increase psychological motivation and user adoption, AIMCs should be optimized with intuitive interactions, human-like diagnoses, and personalized care, while features should be tailored to the needs associated with acute and chronic conditions. On the basis of affordance and psychological empowerment theories, this study provides actionable insights for the development, design, and implementation of AIMCs.