What knowledge and skills are needed for community volunteers to take on a signposting role in community-based palliative care? A qualitative study

Volunteers need extensive skills to take on their signposting role. Training programs could boost volunteers' self-confidence by (1) increasing awareness and understanding of the community volunteer role and signposting function; (2) enhancing knowledge of PC, PC needs, and community services; (3) strengthening communication with resident's care needs, informal caregivers, and healthcare professionals. For the sake of patient care, it is important to improve communication, relationships, and collaboration between volunteers and professionals.