Actual Quantification of 3PL (Third-Party Logistics) Costs in Food Distribution of QSR’s (Quick Service Restaurants) in Quezon City

QSR, in short of Quick Service Restaurants, is a specific type of restaurant characterized both by cuisine and table seating and is usually availably ready for dine in and take-away. The pandemic spiked the demand for mobile ordering and contactless delivery. The delivery costs and fee attract consumers and influences their purchasing patterns. However, lack of knowledge on how to fees were calculated, a model that will quantify the cost of both the merchant’s and the 3PL’s logistic physical distribution services based on the given parameters of the physical distribution services in the Quezon City are provided for the end-users to have a reference to the costs that the merchants and 3PL’s are asking for their services. A literature review was conducted to provide known parameters that affects the delivery fee of the delivery services. Travel Distance, Packaging or Logistics Costs, Value of Time and Energy Consumed where factors that dictates the movement of the delivery fee from time to time. The survey revealed perceived disadvantages and advantages of third-party logistics in delivering the goods from the quick service restaurants. The regression model shows the relationship of the predictors of logistic cost of third-party logistics services for online food delivery. The Travel Distance, Packaging costs and value of time were factors that will support the model as derived with their positive coefficients. On the other hand, Energy suggested its negative coefficients to be of less consideration based on the equation model. To further fine tune the derived equation model, it is essential to evaluate the model that will represent the data being treated using EDA and Python Programming. Based on the results and findings, consumers perceived the aid of third-party logistics as the delivery provider given their delivery fees more advantageous than disadvantageous. Further recommendation to the third – party logistics that caters quick – service restaurants to have proper screening of delivery riders to ease the worry of the consumers. Further recommendation to the QSR’s to have proper crew assigned to online services and not on shuffling of crew based on their shift. This action can ensure that crew can be focused on the quality of the products being delivered to the consumer. To the transport authority/ government to improve laws and orders that will improve the sustainability of motorcycle as the primary mode of delivery.