A Study on the Potential Use of ChatGPT as a Supplementary Tool for Learning Korean Complaint Speech Acts

Objectives This study examined the potential use of ChatGPT as a supplementary tool for learning Korean complaint speech acts. Methods To achieve this, a learning aid for complaint speech acts was developed using GPTs' functionality and tested with learners. Learners' reactions were observed after they used the tool, and the conversation logs between ChatGPT and the learners were analyzed to identify its strengths and weaknesses. Results The survey on learners' perceptions of the program revealed that many found it highly beneficial for learning complaint speech acts and boosting their confidence. Analysis of the conversation logs indicated that ChatGPT effectively provided strategies, expressions, and practice dialogues for complaint speech acts as intended by the researcher, along with useful feedback. Conclusions While there were some technical limitations, the ChatGPT-based Korean complaint speech act learning aid positively influenced learners' practice of complaint speech acts.