Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity

Healthcare is complex and often inequitable. While AI can improve patient journeys, biased data can worsen existing disparities. Service designers are crucial for identifying AI opportunities, ensuring inclusive design and continually optimising AI for fairness and equity

Authors

Laura Keller (ORCID: https://orcid.org/0000-0003-1477-4106)

Publication Details

Journal: Touchpoint
Published: 2025-06-11
DOI: https://doi.org/10.30819/touchpoint.16-2.18
Primary Topic: Ethics and Social Impacts of AI
Type: article
Field-Weighted Citation Impact: 0.00

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article

Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity

Laura Keller

Jun 11, 2025

Touchpoint

Ethics and Social Impacts of AI

article

Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity

Laura Keller

June 11, 2025article en

Abstract

TouchpointVol. 16(2)

Openalex Percentile: Top 88%

Ethics and Social Impacts of AI

DOI Source OpenAlex

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Equitable Healthcare Experience and Responsible AI: Mitigating bias and promoting inclusivity — Laura Keller · Touchpoint (2025) | TGRS Research Map | TGRS