Improving Service Design Tools via First Principles

This paper introduces the ‘Atom method’, a first-principles approach to redesigning service design tools. It takes existing tools apart to see what each part does, then rebuilds them with intent – prioritising purpose over form to better fit real-world contexts and user needs.

Authors

Publication Details

Journal
Touchpoint
Published
2025-06-11
DOI
https://doi.org/10.30819/touchpoint.16-2.19
Primary Topic
Service and Product Innovation
Type
article
Field-Weighted Citation Impact
0.00
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article

Improving Service Design Tools via First Principles

Changzhi Li
Touchpoint
Service and Product Innovation
article

Improving Service Design Tools via First Principles

Changzhi Li
article en

Abstract

This paper introduces the ‘Atom method’, a first-principles approach to redesigning service design tools. It takes existing tools apart to see what each part does, then rebuilds them with intent – prioritising purpose over form to better fit real-world contexts and user needs.

TouchpointVol. 16(2)
Openalex Percentile: Top 84%
Service and Product Innovation
DOISourceOpenAlex
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Improving Service Design Tools via First Principles — Changzhi Li · Touchpoint (2025) | TGRS Research Map | TGRS