The Illusion of Inclusion

but of power, priorities and perspective. Using the Swiss public transport system as a case, this article explores how exclusion emerges by design and why real inclusion depends on co-design, persistence and the ability to challenge assumptions from within.Inclusive design in complex systems is not a question of features, but of power, priorities and perspective. Using the Swiss public transport system as a case, this article explores how exclusion emerges by design and why real inclusion depends on co-design, persistence and the ability to challenge assumptions from within.