Mobile Participatory Urban Governance in a Developing Country: Women’s Acceptance of City Reporting Apps in Karaj, Iran

Citizen engagement in urban planning is vital for democratic governance and sustainable development. While technologies such as e-governance platforms and mobile applications have facilitated participatory processes, their success ultimately hinges on citizen acceptance. This study investigates the factors influencing female citizens’ acceptance of a participatory urban planning application, employing a theoretical model based on the technology acceptance model (TAM) and its associated hypotheses. Data were collected through a survey of 390 women and analyzed using partial least squares structural equation modeling (PLS-SEM) via SmartPLS3.2.8. The results demonstrate that perceived usefulness (β = 0.634, p < 0.001) and perceived ease of use (β = 0.321, p < 0.001) significantly predict intention to use, whereas perceived privacy risk exerts a negative influence (β = −0.190, p < 0.001). Environmental attitude (β = 0.396, p < 0.001) and attitude toward participation (β = 0.315, p < 0.001) also enhance perceived usefulness. Due to the impact of the environmental and participatory attitudes of citizens and their social environment on their acceptance of these apps, there is an urgent need to increase the level of citizen awareness and knowledge through targeted education. These findings offer valuable insights for both theoretical advancement and practical policy development in regards to urban governance.