Unveiling the drivers of patient satisfaction in the United States hospitals: Assessing quality indicators across regions
U.S. healthcare service ratings demonstrate regional disparities, with the Midwest scoring highest overall. The study identified specific areas needing improvement in lower-performing states, contrasting with strong performances in others. These findings can guide policymakers in enhancing national healthcare quality by addressing regional challenges and learning from high-performing states. Understanding these disparities is crucial for improving patient-centered care, reducing quality gaps, and ensuring equitable access to high-quality healthcare across the U.S.
Authors
- Eric S. Hon (ORCID: https://orcid.org/0000-0002-8779-4397)
- Martin S. Lipsky (ORCID: https://orcid.org/0000-0003-1749-8477)
- Man Hung (ORCID: https://orcid.org/0000-0003-2827-3740)
- Sharon Vu (ORCID: https://orcid.org/0009-0006-3844-5402)
- J Gardner
- Logan Reese
Institutions
- Boston University (US)
- Portland State University (US)
- Lake Erie College of Osteopathic Medicine (US)
- Roseman University of Health Sciences (US)
- University of Utah (US)
- Veterans Health Administration (US)
- University of Chicago (US)
- American College of Veterinary Ophthalmologists (US)
- Utah Department of Health (US)
- University of Pennsylvania (US)
Publication Details
- Journal
- PLoS ONE
- Published
- 2025-06-11
- DOI
- https://doi.org/10.1371/journal.pone.0324737
- Citations
- 2
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 5.63